DELIVERY INFORMATION

Your order will be delivered  UPS  or  on  one of our own EUROX  branded vehicles. The majority of our range is despatched from our two  UK Logics Centres. On some occasions to expedite you order we may despatch your product direct to you from a third party supplier who may use the services of a different courier. This also means that your total order may arrives across number of packages of number of deliveries.

The majority of our range is despatched from our two  UK Logics Centres.  On some occasions to expedite your order we may despatch your product direct to you from a third party supplier. This means that your total order may arrives across number of packages of number of deliveries.

The majority of our range is despatched from our two  UK Logics Centres.  On some occasions to expedite you order we may despatch your product direct to you from a third party supplier. This means that your total order may arrives acro        ss number of packages of number of deliveries.

When signing for the delivery, if there is any damage to the box at all please sign for as "damaged" and do not accept the delivery. All items damaged in transit must be notified to us by calling our customer services team on 0121 555 1023 or sending an email to customerservices@eurox.co.uk within 48 hours of delivery. Failure to do this may result in the parcel not being replaced. Please ensure you only sign for the number of packages physically received, it is your sole responsibility as the recipient to ensure you do not sign for any packages not received.

We understand that the procedures that UPS have in place due to COVID-19 may impact your ability to apply this procedure. Please contact us if you are left with a parcel you were unable to refuse .

HOW DO I TRACK MY ORDER?

 You are able to track the progress of any order once it has been despatched by clicking on the tracking number provided. This will show you the details of your order you have placed with us. By clicking on the appropriate order number you will see the status of your order. Alternatively, you can telephone Customer services on 0121 555 1023 or your account manager on 0121 555 7167, give them the web-order number and find out the order status.

On rare occasions parcels may be damaged once they have left. If you notice any damage when the courier presents your delivery.  if there is any damage to the box at all please sign for as "damaged" and do not accept the delivery.

All parcels damaged in transit must be notified to us by calling our customer services team on 0121 555 1023 or sending an email to customerservices@eurox.co.uk within 48 hours of delivery. Failure to do this may result in the parcel not being replaced. Please ensure you only sign for the number of packages physically received, it is the sole responsibility of you the recipient, to ensure you do not sign for any packages no received.

We understand that the provisions that UPS have in place due to COVID-19 effect your ability to apply this procedure and advise any customers to contact us if you have been left a damaged parcelthat you were unable to refuse.

When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time the offer can be withdrawn.

Future Garments or any of its trading divisions will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.

For further information regarding all aspects of Future Garments or any of its trading divisions contracts with customers please see our full Terms and Conditions


EUROX CHOOSE UPS AS OUR GLOBAL SHIPPING AND COURIER PARTNER. DISCOVER HOW THEY ARE HELPING US TO  REDUCE OUR CLIMATE CHANGE IMPACT WITH A £340 MILLION 10000 VEHICLE  INVESTMENT IN THE  BRITISH  AUTOMOTIVE INNOVATOR' ARRIVAL  ZERO-EMISSON MOBILITY.'

WATCH NOW