Your order will be delivered  UPS  or  on  one of our own EUROX  branded vehicles. The majority of our range is despatched from our two  UK Logics Centres. On some occasions to expedite you order we may despatch your product direct to you from a third party supplier who may use the services of a different courier. This also means that your total order may arrives across number of packages of number of deliveries.

Your parcel will be shipped  on a signed for service  and will require a signature unless you instruct for it to be left in a nominated safe place.

The box must be signed for as "damaged" if it is damaged in any way, and should not be accepted. We must be notified of any damaged items in transit by emailing customerservices@eurox.co.uk or raising a support ticket online from your online account within 48 hours of delivery. Failure to do so may result in the parcel not being replaced. You are solely responsible for ensuring you don't sign for any packages you don't receive. Please only sign for the number of packages you physically receive.

Once an order has been dispatched, you can track its progress by logging onto the system and clicking on the tracking number.  If you click on the appropriate order number, you will be able to see the status of your order. Depending in your geographical location you may be interact with our courier  to rearrange delivery day alongside  many other innovative services.



Shipping charges are based on the weight of your total purchase and the destination country. We can offer you a quote on shipping for your package, with just one click of the button before you end your online transaction. Our system will automatically calculate the volumetric weight of your package and takes your geographical location into account to provide  the best shipping rates. This means you'll always get the cheapest prices possible.


When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time the offer can be withdrawn.


Future Garments or any of its trading divisions will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.


For further information regarding all aspects of Future Garments or any of its trading divisions contracts with customers please see our full Terms and Conditions

Request a Return

Notify us of the request within 7 days of receiving the package.

Await Authorisation

We will send you a returns authorisation

Despatch back to Us

Our policy on postage payments can be found below

We Inspect, Refund or Replace

On account or your original payment method

we will always endeavour to solve special measure issues  quickly and efficiently to the satisfaction of all parties. Our in-house technical and  alteration department work alongside  third party specialist partners  to resolve any problems that arise. However we ask all of our customers to recognise the additional resource involved and ensure that the correct procedure is followed and that accurate measurements are provided to avoid unnecessary delay.

Returns Procedure

Should you need to return anything to us, please arrange it first by contacting us:

​Phone: 0121 555 7167

​Email: customer.services@eurox.co.uk

​Web Portal: Returns can also be arranged via the Customer’s bespoke web portal, which eliminates the need for direct contact with Customer Service.

​ ​To use the portal:

        1. ​​Locate the order within your account.
        2.   ​Click on the return icon.
        3. ​Add a reason for the return.
        4. ​Submit the request.

Once the procedure has been started, our representative will contact you to send you a Returns Note.  Products returned without a returns note may cause delays or refusal of credit/replacement.

Sometimes, we make mistakes.. That's why we designed a simple and effective system for returns. Simply find you order online within your account centre, and click the return icon, add a reason for return.


With the exception of the items mentioned above, You can return any items that are still in their original packaging unworn and unused. Upon submission of your request we will contact you to coordinate the return of your product. You will be issued a returns note clearly detailing the products that have been authorised to be returned for inspection by our technicians, any returned product that is not accompanied by an official returns note may result in your product not being credited or replaced. Further details of our policy and FAQ's are below. 

If you have simply changed your mind about any item ordered and you wish to return it,  you can do so provided you inform us of your decision within 30 days of receipt of the item.


The item must not be used and be returned in be in its original packaging. Once you've informed us that you wish to return goods you have a further 14 calendar days to do so, at your own expense. Once the item is received at our warehouse, we'll inspect the returned garments or products and  issue a refund for the product, to your account or to your original payment method.  Non-faulty goods are  subject to a 15% restocking fee and where applicable a 3% card handling fee.

Where items are being returned due to incorrect picking, defects or faults we will send you a pre-printed shipping label and instructions on how to return your parcel at our expense, either by arranging a collection online, or dropping at a UPS parcel shop.
Alternatively we will  cover  your costs of return up to £3.50 per parcel should you elect to make your own arrangements.  You are responsible for returns cost for all other reasons. 

Depending on the reason for the return, a charge may apply.

If you have not received your parcel, you must let us know within 48 hours of the expected delivery date. Once we know you have not received your item we will investigate the matter fully both internally our with our international courier partner UPS. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed.

If your items are faulty or damaged on arrival, you have 30 days to inform us.  Items should be returned in their original packaging complete with all accessories and documentation.


Where items are being returned due to incorrect picking, defects or faults we will send you a pre-printed shipping label and instructions on how to return your parcel at our expense, either by arranging a collection online, or dropping at a UPS parcel shop.

Alternatively we will  cover  your costs of return up to £3.50 per parcel should you elect to make your own arrangements.  You are responsible for returns cost for all other reasons.  


Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method We inspect returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you, in this instance you will be liable for the return carriage.

If any items were damaged in transit, but the outer parcel remained secure, we ask that you report it to us within 30 days. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method .

If any of your purchases develop a defect, and it's more than 30 calendar days since receipt, then provided your item has been used and maintained in accordance with the instructions and not abused then you are entitled to a have the product repaired, should it not be economically viable to repair the product only then it will be replaced or credited should a suitable replacement not be available. You will not be able to access the online returns platform,  for orders where the 30 return window has elapsed. In these instances, we ask that contact our customer services department who will make arrangements for your return.

Start with the customer – find out what they want and give it to them.